Shipping policy
We currently only ship to the Republic of Ireland. Please see below for our full shipping information.
Republic of Ireland:
- Shipping to these areas is from €4.95 per order for 'Next Day Delivery', or €3.95 per order for 'Standard Delivery'.
- If 'Next Day Delivery' is selected - we will dispatch your order that day if placed before 4pm. If the order is placed after 4pm it will be dispatched the next working day, for delivery the day after. Please note: we endeavour to do all that we can to ensure that you receive your parcel the next day, however sometimes things may happen that are outside of our control when using third-party couriers.
- If 'Standard Delivery' is selected - you should expect to receive your order within 10-14 working days.
- Deliveries are not made on Saturdays, Sundays, or Bank Holidays.
- Delivery may be made with DPD Couriers or An Post. To ensure speedy delivery of your order, please ensure that you have given us a complete and accurate address and telephone number. Incomplete or incorrect addresses / phone numbers wll delay delivery of your item.
- Orders placed at the weekend (after 4pm on Friday) will be dispatched on Monday.
Click & Collect
- Customers can choose to 'Click & Collect' their order at the checkout.
- You will be notified via email when your order is ready for collection, please note that your order may not be ready for collection until the end of the next working day.
Refund policy
We want you to be happy with your purchase and offer returns where necessary. Please note that this policy only applies to products purchased online.
Returns must be received by us within a 14 day period from delivery. It is your responsibility to ensure that the return item(s) arrives with us within this timeframe.
All items must be returned to us in the condition in which they were received. Please see below for our full returns information.
Returning From The Republic Of Ireland:
We have multiple options for returns within the Republic of Ireland.
Option 1:
You can return items to us for a set fee of €3.95 with An Post. This can be organised as a pick-up service, or you can drop it off at any of An Post's safe drop-off locations. This is available for Republic of Ireland customers only. The fee will be deducted from your refund amount once your return is processed. To organise you return with An Post go to: https://www.anpost.com/Post-Parcels/Click-and-Post/Returns
Option 2:
You can also return your parcel directly to us at our salon in Bishop's St, Gortboy, Newcastle West, Limerick
If you wish to use an alternative return method please note that we do not refund shipping costs.
Returns Policy:
All returns to us must arrive in the same condition, no matter the returns method. Our returns policy for online orders is as follows:
1. Returns are accepted by Alley Cuts - within a 14 day period from the delivery date. We cannot accept the customer being away at the time of delivery as a valid reason for a late return - the 14 day return period will begin on the date of delivery, regardless of any event occurring during the 14 day window. Late returns will be returned to the customer at the customers expense.
2. The original invoice and returns form should be included with the return as it speeds up the refund process. Please indicate if you would prefer store credit or a refund for your return.
3. It is your responsibility to ensure that the return item arrives with us. We recommend that you send your returns via a recorded / registered / insured delivery method as we cannot refund for items that we have not received. Sending your item by recorded (registered) post will also result in you having a tracking number. You can track your return to make sure that it has been received by us.
4. Please allow up to 21 days (from the date your return arrived with us) for your return to be processed and refunded to your card. If your refund has not been completed within 28 days of returning, please contact us and we'll follow it up for you.
5. Items must be returned to us in the condition in which they were received.
6. Refunds for returned items will exclude shipping costs.